How much does an engagement cost?
Diagnostics are fixed fee. Ongoing advisory and fractional operations leadership are billed as a monthly retainer. Fees depend on the number of locations, the scope of work and the time involved, and are confirmed in a written proposal within 48 hours of your discovery call, before any commitment.
Do you work outside eyecare?
Yes. My deepest experience is in optical and franchising. Conversion, average sale, labor, expenses and turnover work the same way wherever revenue is earned in a location.
Do you help with a new location or a new business?
Yes. I have supported new franchise locations through opening. Launch support covers the same areas as the Diagnostic: sales, labor, expenses, training and the customer experience.
Is my practice the right fit?
The strongest fit is an owner or leadership team with a specific question (patients buying elsewhere, staffing, slow claims, shrinking profit, uneven locations or preparing for a sale) and the capacity to act on the findings.
What do you need from me?
Access to your sales, staffing and operating reports and KPIs, and time for video working sessions with you and your managers. I provide the findings and the plan; your team carries it out.
Do you work on-site or over Zoom?
Both. The Remote Diagnostic is delivered by video from your reports and KPIs. The On-Site Diagnostic adds time in your practice and is quoted with one flat travel fee. U.S. and international clients are supported.
Do you offer a payment plan?
Yes. Diagnostics are paid 50% at signing and 50% at delivery. Advisory is billed monthly in advance, with 10% off the monthly rate for a 6-month commitment. Half of your Diagnostic fee is credited toward advisory signed within 30 days. Payments are made to LuxeVista Brands LLC D/B/A LuxeVista Advisory Group. Invoices are sent through QuickBooks and can be paid online by card or bank transfer.
Will I work directly with you?
Yes. I lead and deliver every engagement myself.
How is progress measured?
You and I agree on a starting point and a small set of measures, such as capture rate, average eyewear sale, labor productivity, turnover or location profitability, and review them against the 90-day plan. Results are reviewed in context, not promised in advance.
Do you offer team training?
Yes. The Consultative Selling Program moves a team from transactional to consultative selling, Managed Vision Care Training helps your ODs and opticians keep more managed-care patients in your optical, and the Workplace Conversations and Accountability program is available in English and Spanish. Workshops and practice training are available at a day rate or as part of an advisory engagement.
What is outside your scope?
I advise on the business side of the practice. Clinical care, legal, tax and franchise-legal matters require appropriately qualified professionals.