Patrick has a strong record of results and building high performance teams. I would characterize Patrick’s leadership mentality with the mantra, “If better is possible, good is not enough.”
FOCUSED ENGAGEMENT · FIXED FEE
Capture Rate Rescue
“Patients leave with a prescription and buy their glasses somewhere else.”
This is one of eleven single-problem engagements. One problem, one deliverable, one number we watch. Priced reasonably for your practice and agreed with you in writing before we start. How fees are set →
- The problem
- Patients leave with a prescription and no eyewear.
- You get
- A handoff routine from exam lane to optical, and a coaching plan for your opticians.
- We measure
- Capture rate, weekly.
Chicago, Illinois · 2010
One practice had a 40% capture rate and lower sales than the practices around it. I spent time on site, retrained the manager and the optometrist, and set action plans with the decision makers. After 120 days revenue was up about $40,000 a month with the same traffic and no added optometrist coverage. Within 180 days it held a 75% capture rate and ranked in the top three of 25 practices in its area.
What a fix is worth. Five more points of capture on 300 exams a month at a $280 average sale is about $50,000 a year in eyewear revenue the practice already earned.Illustration only, using 300 exams a month and a $280 average eyewear sale. Run your own numbers in the Capture Rate Calculator or Value Calculator.
How the engagement runs
Week 1: a 20-minute call, then your reports. Weeks 2–3: I work the problem with you and your team, remote by phone or video, or on site. Week 4: the deliverable above, in writing, with the number we watch and who owns it. Then you run it, with monthly advisory if you want me beside you.
Other problems owners bring me
LuxeVista Advisory Group provides business advisory services only. Results described were achieved in an operating role or in client engagements and depend on each practice’s execution; they are not a guarantee of future results.