Patrick has a strong record of results and building high performance teams. I would characterize Patrick’s leadership mentality with the mantra, “If better is possible, good is not enough.”
FOCUSED ENGAGEMENT · FIXED FEE
Optician Onboarding
“New hires take months to reach standard, and some never do.”
This is one of eleven single-problem engagements. One problem, one deliverable, one number we watch. Priced reasonably for your practice and agreed with you in writing before we start. How fees are set →
- The problem
- New hires take months to reach standard, and some never do.
- You get
- A 30-day onboarding path with checkpoints.
- We measure
- Time to standard and 90-day retention.
Dallas, Texas · 2016
Turnover had left a front desk and optical team that did not know the plans, the products or the phone. We rebuilt the training as a 30-day path with checkpoints the manager could check off, hired to the standard, and measured time to standard. Exams were up 30% within 60 days; the new hires reached standard inside the month.
What a fix is worth. A new optician working at 60% of standard for four months instead of one costs roughly three months of sales at the gap — on a $280 average sale that is real money.Illustration only, using 300 exams a month and a $280 average eyewear sale. Run your own numbers in the Capture Rate Calculator or Value Calculator.
How the engagement runs
Week 1: a 20-minute call, then your reports. Weeks 2–3: I work the problem with you and your team, remote by phone or video, or on site. Week 4: the deliverable above, in writing, with the number we watch and who owns it. Then you run it, with monthly advisory if you want me beside you.
Other problems owners bring me
LuxeVista Advisory Group provides business advisory services only. Results described were achieved in an operating role or in client engagements and depend on each practice’s execution; they are not a guarantee of future results.